Welcome to QASWA TELECOM! These Terms and Conditions govern your use of our services, including our website and repair services. By using our website or services, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use our services or website.
1. Service Agreement
- Scope of Service: Clearly define the repair services offered (e.g., screen replacement, battery replacement, water damage repair, software troubleshooting).
- Device Eligibility: Specify the types of devices accepted for repair (e.g., iPhone models, iPad models, Apple Watch models, specific tablet brands).
- Liability: Limit liability for any data loss that may occur during the repair process. It's advisable to recommend customers back up their data before bringing in their devices.
- Turnaround Time: Provide estimated repair times, but clarify that these are estimates and can vary depending on the complexity of the repair and parts availability.
2. Warranty
- Warranty Period: Offer a warranty on the repair service and any replacement parts used. Specify the duration of the warranty 90 days.
- Warranty Coverage: Clearly outline what the warranty covers (e.g., defects in the repair service, faulty replacement parts).
- Warranty Exclusions: State what is not covered by the warranty (e.g., accidental damage, water damage after the initial repair, software issues unrelated to the repair).
3. Payment and Pricing
- Payment Methods: List accepted payment methods (e.g., cash, credit card, UPI).
- Pricing: Explain how pricing is determined (e.g., diagnostic fee, labor charges, cost of parts).
- Quotes: Clarify whether quotes are estimates or fixed prices.
- Cancellation: Outline any cancellation fees if a customer decides not to proceed with a repair after a diagnosis.
4. Customer Responsibilities
- Data Backup: Emphasize the importance of data backup before submitting a device for repair.
- Device Passcode: Instruct customers to provide the device passcode or disable any security features that may hinder the repair process.
- Device Collection: Specify the timeframe for collecting repaired devices and any consequences for not collecting within a reasonable time.
5. Other Important Clauses
- Privacy Policy: Include a section on how customer data is collected, used, and protected.
- Dispute Resolution: Outline the process for resolving any disputes between QASWA TELECOM and the customer.
- Governing Law: Specify the governing law and jurisdiction for the terms and conditions.
